Sweet Home - Sweet Life
F A Q
Product & Customization
1. Can I get free samples?
If the product is small or low price the samples can be free. For large or high-value product the samples will not be free. You will pay for the freight as well. But both the sample and freight fee can be refunded in your bulk order.
2. Do you support OEM & ODM customization?
Yes OEM and ODM services are fully supported to meet your differentiated market sales needs.
3. Can I customize logo, color and packaging?
Absolutely. We support personalized customization on logo printing, product color matching, outer box design and private packaging, and can follow your brand requirements.
4. What is your minimum order quantity (MOQ)?
We have flexible MOQ for wholesale trade. Stock items support small batch trial orders, and customized products have negotiable MOQ based on specific demands.
Quotations
1. Can you offer wholesale discount for large orders?
Yes. We have tiered pricing policy. The larger your order quantity, the more favorable wholesale unit price and discount we can provide for long-term trade partners.
2. What’s your price term, EXW/FOB/CIF?
We support multiple international trade terms, including EXW, FOB, CIF, DDP and so on. We can confirm the shipping term according to your port and logistics needs.
Production & Delivery
1. What is your production lead time?
Stock goods can be shipped within 3-7 days to shorten your procurement cycle. The delivery time of products to be produced is determined by the different categories of products. You can contact us for details.
2. Can you speed up delivery for urgent orders?
Urgent order production is available. We will prioritize your production schedule and shorten the delivery time for urgent goods with reasonable coordination.
3. How do you control product quality?
Strict raw material inspection is conducted before production in our factory. Full-process monitoring during manufacturing to control every production step. Comprehensive sampling and full inspection for finished products before shipment.
Logistics & Transportation
1. What shipping methods do you provide?
We support sea freight, air freight, international express and railway transportation. We can recommend the most cost-effective solution based on your cargo volume and delivery time.
2. How long is the shipping time to my country?
The transit time varies by shipping method and destination. We will provide accurate shipping schedule and logistics tracking after confirming the delivery plan.
3. Do you support door to door delivery?
Yes, DDP door-to-door delivery service is available for most countries, covering customs clearance, tariff and delivery, saving your cross-border procurement troubles.
Payments
1. What payment terms do you accept?
We support multiple payment terms, including T/T, Paypal, Western Union. For long-term cooperation clients, flexible payment plans are negotiable.
2. How long will it take to confirm your received payment?
Bank transfer usually takes 1-3 working days. We will inform you immediately once the payment is credited to our account.
Cooperation & After-sales Service
1. Can we visit your factory for inspection?
Warmly welcome customers to visit our cooperative factories for on-site inspection, audit and communication at any time.
2. How to solve quality problem after receiving goods?
If any confirmed quality problem occurs after receiving goods, we will provide solutions such as reissue, discount compensation or return and exchange according to the actual situation.
3. Do you provide long-term supply stability?
We have stable long-term factory supply chain resources, sufficient raw material reserves and complete production capacity to support continuous long-term order supply.
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Contact Us
E-MAIL
rich.fu@chjhome.com
TELEPHONE/WECHAT
+86-13554971832
ADDRESS
NO.8, Lane 11 Yangzaixi, Shajing, Bao'an District, Shenzhen, Guangdong, CHina
